Here's a write-up on the Technical Writer position that opened this week for a direct client in WOODBURY, MN. The client has a writer in house today, however they are looking for one that can write from a trainer's perspective, specifically the manuals used in-house for customer support, as well as those used by the customer.





Technical Writer Consulting Position



Our client is seeking a consultant to assist an in progress project team in the area of Technical Writing. This consultant will be engaged for approximately 3 months working on premier software offering. The FRAUD MANAGEMENT application incorporates multiple facets to simplify the evaluation of potential fraud. The consultant will join the team to work in the areas outlined in the "Responsibilities" section below.



A successful consultant in this role will possess significant experience with ROBOHELP, the technical writing tool in use by the project. The consultant will be responsible for writing training documentation for customer training and internal customer support teams. Additionally, modifications to the existing User Guide will be required, and the successful consultant will be responsible for updates and version control, in a timely manner to meet the needs of the project team. Finally, the candidate must self starter and be comfortable gathering information from development leads



RESPONSIBILITIES

· Maintain existing product documentation, including user guides, manuals, technical documentation and educational materials.

· Create training documentation to be used for internal support teams.

· Create training documentation to be used by external customers.

· Maintain version control and storage processes.

· Selects or develops testing and evaluation procedures to be used at completion of training.

· Document changes in training programs needed due to systems or product changes



QUALIFICATIONS

· Significant hands-on experience (3-5 year) with ROBOHELP

. Ability to document for multiple media: hardcopy, online

· Ability to comprehend and relate complex products and services to individuals

· Excellent analytical, organizational and written and verbal communication skills required.

· Ability to make independent decisions pertinent to the documentation



Please send me your sample of work along with your resume at

priya.nair@cssolutionsinc.com