Granite City Food & Brewery

pep

Reviews
Written: 1

1.0

Terrible customer service. Our family was very good customer to granite city in roseville, mn. we went there atleast once a week. My husband belongs to the mug club. When we arrived we ordered drinks my husband got the big mug of beer that only card members can get. the second after the waitress set the beer on the table my husband picked the mug up and we heard a sound like a shot went off and we were covered in beer. the mug cracked in half, glass and beer every where! the beer ran off the table on to the booth seat soaking my clothes and my husband's. We had to stop a waitress for a towel, she sent the manager over with one small towel. another waitress stopped to help get the glass and beer off the table and booth seats. a waitress bought my husband another beer. We asked for the manager to come back he never did. we told are server what happened and he laughed and said that never happened before. We ask him to send the mgr over, the mgr never came. we got our bill and they charged us for the beer!!!!!I had black pants on, the towel they gave us was white so all the lint stuck to my pants. my husbands jeans looked like he peed himself. so much for going into the rosedale mall. if I had not been soaked i would have looked for the manager myself to ask him why they charges us for the beer! I wrote on the credit card slip that the mgr needed to call us. no call. I went to the granite city website
and got no reply. so i emailed them a 2nd time and got not response.